Legal information
Dispute resolution
What to do if something goes wrong: the consumer arbitration centre and the Complaints Book.
If you have a problem with us
In the event of a consumer dispute, you may turn to an alternative dispute resolution body: CICAP – Centro de Informação de Consumo e Arbitragem do Porto . More information on the Portal do Consumidor (Portuguese consumer portal).
Complaints Book
You can also file a complaint in the electronic Complaints Book (Livro de Reclamações).
